The TOU supersedes any other agreement with Terabytes Software, whether written, oral, by conduct, or otherwise.
- Terabytes Software Web Hosting & Ecommerce Customer Restrictions
- Terabytes Software Dedicated Server Customer Restrictions
- All Terabytes Software Customer Billing Policy
- Terabytes Software Web Hosting & Ecommerce Customer Restrictions
Any Website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. Terabytes Software will be the sole arbiter of what is considered to be a high server usage level. All Web Hosting and Ecommerce accounts come with a limit of 5,000 files per account. Each block of 5,000 files after the initial 5,000 will incur an additional charge of INR 500.00/month. Any Web Hosting and Ecommerce account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to Terabytes Software’s customers. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a Terabytes Software server, and selling or distributing software (on a Web site residing on a Terabytes Software server) that facilitates spamming. Violators will be assessed a minimum fine of INR 10,000.00 and will face immediate suspension. Terabytes Software reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. Terabytes Software does not permit CGI script sharing with domains not hosted by Terabytes Software or any scripts that may be abused for UCE purposes.
Terabytes Software does not allow Web Hosting and Ecommerce customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, Terabytes Software can provide chat rooms that meet most users’ needs and run without hindering system performance at a small charge.
Background Running Programs and Cron Jobs
Terabytes Software may allow programs to run in the background. These programs will be considered on an individual basis and Web Hosting and Ecommerce customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact Terabytes Software at firstname.lastname@example.org so that we can arrange set-up.
Terabytes Software does not allow IRC or IRC bots to be operated by Web Hosting and Ecommerce customers.
Terabytes Software’s Web Hosting and Ecommerce accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please email@example.com to make special arrangements.
Multimedia files are defined as any graphics, audio, and video files. Terabytes Software Web Hosting and Ecommerce accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any Web site whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.
Any database stored on Terabytes Software’s Web Hosting and Ecommerce servers will be limited in size to 10% of the total disk space allotted for that particular domain’s plan/web hosting account.
- Terabytes Software Dedicated Server Customer Restrictions
Customer Security Responsibilities
The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer’s server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer’s server and any other requirement affected by the security breach.
Terabytes Software allows Dedicated Server customers the use of IRC inside the Terabytes Software network as long as the use of IRC on a Terabytes Software server does not violate any of the other terms of these TOU. As a policy, Terabytes Software will not provide vanity IRC reverse DNS records. To enforce this policy Terabytes Software does not turn the reverse address of IPs over to the customer. Authority over this information remains with Terabytes Software.
Billing for Network Resources
The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer’s server to the Internet. The customer may request that the customer’s server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.
Terabytes Software Services
Terabytes Software’s services include, but are not limited to:
Any act of preparing, setting up, connecting, maintaining, terminating, or reconnecting customers’ account (including all billing data and the space on the particular Web server that Terabytes Software provides to customers);
Any use by customers, or any access provided to customers by Terabytes Software, of computing, telecommunications, software, information, hardware, and equipment;
Any act, or provision of any service, by Terabytes Software to customers, related to Web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not;
Any provision by Terabytes Software to customers, of any space, Internet connectivity, or electrical power;
Any access or use related to the Terabytes Software’s Web site, including the Web site itself;
Any other service mentioned in the TOU;
Any other service provided by Terabytes Software to customers, whether used or not;
Any other Terabytes Software’s services that are used by customers, whether offered or provided by Terabytes Software’s to customers.
Ownership of Web Site
The legal owner of customers’ Web sites and accounts with Terabytes Software will be the individual or organization whose name is listed in Terabytes Software’s database as the owner. Customers will fully cooperate with and abide by any and all of Terabytes Software’s security measures and procedures in the event of any dispute over ownership of customers’ Web sites and accounts with Terabytes Software.
Terabytes Software servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Terabytes Software services, all Terabytes Software customers certify that they and/or the organization they represent in procuring services from Terabytes Software are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a ‘suspected terrorist’ as defined in Executive Order 13224; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto.
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to Terabytes Software’s customers. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a Terabytes Software server, and selling or distributing software (on a Web site residing on a Terabytes Software server) that facilitates spamming. Violators will be assessed a minimum fine of INR 8,000.00 and will face immediate suspension. Terabytes Software reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Viruses and Other Destructive Activities
Use of Terabytes Software’ services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Terabytes Software’ services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
The Digital Millennium Copyright Act (“DMCA”) sets forth the law regarding the use of copyrighted materials on the Internet. All Terabytes Software customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a Terabytes Software customer (per the DMCA) to Terabytes Software must follow the below procedures. Copyright infringement notifications submitted to Terabytes Software according to these procedures will be processed within 30 days of receipt. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at Terabytes Software’ sole discretion.
DMCA Copyright Infringement Notification Requirements
- Signature of the copyright owner or a person authorized to act on the copyright owner’s behalf (the “Claimant”). # Identification of the copyrighted work(s) claimed to have been infringed.
- Identification of the material claimed to infringe the copyright(s), and enough information for Terabytes Software to locate it including URLs and specific descriptions of the infringing material at each URL.
- The Claimant’s name, address, and telephone number(s).
- A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent.
- A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.
- Mail the notification to: Terabytes Software, 750 SW 34th St #200 Fort Lauderdale, FL 33315, USA
Pornography and sex-related merchandising are prohibited on Terabytes Software servers. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.
The use of Terabytes Software’ services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. Terabytes Software is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.
Customers are required to use the Terabytes Software network responsibly. This includes respecting the other customers of Terabytes Software. Terabytes Software reserves the right to suspend and/or cancel service with any customer who uses the Terabytes Software network in such a way that adversely affects other Terabytes Software customers. While Terabytes Software may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, Terabytes Software does not monitor its customers’ communications or activities to determine whether they are in compliance with the TOU. However, when Terabytes Software becomes aware of any violation of the TOU or other user agreements, Terabytes Software may take any action to stop or correct such violation, including, but not limited to, denying access to Terabytes Software’ services and equipment or to the Internet. In addition, Terabytes Software may take action against a customer or a customer of such customer because of the activities of such customer. Terabytes Software anticipates that customers who offer Internet services will cooperate with Terabytes Software in any corrective or preventive action that Terabytes Software deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Terabytes Software policy and Terabytes Software reserves the right to take any such action even though such action may affect other customers of the Terabytes Software customer.
Actions Taken by Terabytes Software
The failure by a customer to meet or follow any of the TOU is grounds for account deactivation. Terabytes Software will be the sole arbiter as to what constitutes a violation of the TOU. Terabytes Software reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When Terabytes Software becomes aware of an alleged violation of its TOU, Terabytes Software will initiate an investigation. During the investigation, Terabytes Software may restrict a customer’s access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Terabytes Software may, at its sole discretion, restrict, suspend, or terminate a customer’s Web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Terabytes Software will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOU if it is illegal, irresponsible, or constitutes disruptive use of the Internet. Terabytes Software does not issue credits for outages incurred through service disablement resulting from TOU violations. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Terabytes Software.
Terabytes Software customers agree to protect, defend, hold harmless, and indemnify Terabytes Software, any third party entity related to Terabytes Software (including, without limitation, third party vendors), and Terabytes Software’ executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as Terabytes Software, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer’s use of Terabytes Software’ services.
The Terabytes Software service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Terabytes Software expressly disclaims any representation or warranty that the Terabytes Software service will be error-free, secure or uninterrupted. No oral advice or written information given by Terabytes Software, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Terabytes Software and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service. Termination for Bankruptcy or Insolvency If a customer becomes insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, Terabytes Software may immediately terminate provision of Terabytes Software’ services to the customer without prior notice or penalty. Such customer consents to the grant of relief from any automatic stay of proceedings against Terabytes Software in such event.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL TERABYTES SOFTWARE (INCLUDING, WITHOUT LIMITATION, TERABYTES SOFTWARE’ EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME PARENT COMPANY AS TERABYTES SOFTWARE, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING TERABYTES SOFTWARE’ SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR TERABYTES SOFTWARE SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY TERABYTES SOFTWARE SERVICES EVEN IF TERABYTES SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TERABYTES SOFTWARE’ TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOU OR TERABYTES SOFTWARE’ SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY TERABYTES SOFTWARE OR TERABYTES SOFTWARE’ REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
Terabytes Software may discontinue, upgrade, replace, modify, or change in anyway, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with Terabytes Software’ services. Certain changes to Terabytes Software’ services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and Terabytes Software is not liable, for any and all such personalized applications and content, except as expressly agreed to by Terabytes Software.
Backup of Data
Except where Terabytes Software has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and Terabytes Software is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with Terabytes Software services.
Third Party Licenses
Terabytes Software makes a reasonable effort to provide customers with technologies, developments, and innovations (collectively “Technologies”), part of which may be licensed, or co-branded, from or by, third party entities. However, Terabytes Software makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, Terabytes Software specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold Terabytes Software liable in any way for the revocation of any license, which has been licensed to Terabytes Software. The use of the Technologies obtained from or through Terabytes Software, or any other referred third party, whether directly or indirectly, is at the sole risk of customers.
Non-Terabytes Software Products 25
Any mention of non-Terabytes Software products by Terabytes Software, its employees, or any third party entity related to Terabytes Software is for information purposes only and does not constitute an endorsement or recommendation by Terabytes Software. Terabytes Software disclaims any and all liabilities for any representation or warranty made by the vendors of such non-Terabytes Software products or services
Terabytes Software’ Intellectual Property
Customers will not, without Terabytes Software’ express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on Terabytes Software’ Web site, and customers will not use any of Terabytes Software’ trademarks, service marks, copyrighted materials, or other intellectual property without Terabytes Software’ express written consent. Customers will not, in any way, misrepresent their relationship with Terabytes Software, attempt to pass themselves off as Terabytes Software, or claim that customers are Terabytes Software.
Customers may not assign or delegate their rights or obligations under the TOU or other agreement for Terabytes Software’ services, either in whole or in part, without the prior written consent of Terabytes Software.
Minimum Age Requirement
Terabytes Software customers must be at least 18 years of age. Any individual under the age of 18 years (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a Terabytes Software customer. A parent or guardian who accepts the TOU on behalf of a Minor will be primarily liable for ensuring complete and proper compliance with the TOU, including the timely and full payment of the charges for Terabytes Software services, and such primary liability will continue even when the Minor has attained the age of 18, unless the parent or guardian obtains Terabytes Software’ express written consent to the contrary. Any acceptance of the TOU or any other agreement for Terabytes Software’ services will be deemed null and void to the extent that Terabytes Software will not be liable in any way as a result of the Minor’s age or legal incapacity or the Minor’s use of Terabytes Software’ services.
Governing Law and Severability
The TOU, and any other agreement for Terabytes Software services, will be governed by and construed in accordance with the laws of the State of Haryana, India without reference toits conflicts of laws principles. Any litigation or arbitration between a customer and Terabytes Software will take place in the district court of Faridabad, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOU or other Terabytes Software agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOU or the agreement will continue in full force and effect.
Terabytes Software will not be liable for delays in its performance of the TOU or Terabytes Software services caused by circumstances beyond Terabytes Software’ reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions collectively “Force Majeure”). Terabytes Software will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, lack of finances will not be considered an event of Force Majeure nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.
Waiver and Amendment
Any waiver, modification, or amendment of any provision of the TOU or other agreement for Terabytes Software services, initiated by a customer, will be effective only if accepted in writing and signed by an authorized representative of Terabytes Software.
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between Terabytes Software and its customers. Each of Terabytes Software and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
Construction and Interpretation
Wherever in this TOU the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOU intosections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOU. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOU.
Complete Agreement and Exclusivity
The TOU, and/or any other specific agreement for Terabytes Software services, constitutes the complete understanding and agreement between Terabytes Software and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of Terabytes Software, the TOU supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOU, and/or any other specific agreement for Terabytes Software services is between Terabytes Software and its customers only and will not confer any rights in any third party except as otherwise expressly provided by Terabytes Software.
All Terabytes Software Customer Billing Policy
All charges are shown in Indian Rupees. Payments are to be made in Indian Rupees. Terabytes Software accepts the following types of payment:
- Check or Money Order
- Bank WireTransfer
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Terabytes Software your credit card information, you authorize Terabytes Software to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Terabytes Software’ Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed INR 500.00. Terabytes Software will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Terabytes Software, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (15) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Billing Cycles (Terms)
Terabytes Software offers one Billing Cycles (terms) for hosting charges: Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly or as cost schedules in specific proposals. Additional items are non-refundable.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Important Notice Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify Terabytes Software that you would like to cancel your account.
Terabytes Software does not mail paper invoices or statements. Statements can be requested via email at firstname.lastname@example.org.
Returned (NSF) Checks
Terabytes Software charges INR 500.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Bank Wire Payments
Terabytes Software does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a processing fee by an intermediary bank in, which is payable by the customer. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Terabytes Software or the amount credited to your account will be less than your intended payment.
Customers that wish to reactivate a closed account will be assessed INR 800.00 reactivation fee. INR 2500.00 fee will be assessed if Terabytes Software restores your data files to your reactivated account.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a downgrade fee of INR 800.00. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Customers that elect to change plans to a different operating system platform will be charged aINR 800.00 platform change fee.
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Terabytes Software’ Customer Relations Team: email@example.com. Terabytes Software’ Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. All customers may contact Terabytes Software’ Billing Team via email at firstname.lastname@example.org.
Cancellation requests must be received by Terabytes Software a minimum of thirty (30) days prior to the end of your Billing Cycle for all plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Terabytes Software. Terabytes Software is unable to cancel your account effective for a future date. Terabytes Software will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Terabytes Software as soon as possible.
Terabytes Software does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Terabytes Software’ services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Terabytes Software Corporation reserves the right to cancel any account, at any time, without notice, for any reason Terabytes Software Corporation considers appropriate.
30-Day Money Back Guarantee
Each of Terabytes Software’ shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation.
The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Terabytes Software’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.